QUESTIONS?
WE GOT YOU.
FIRST TIME AT KAGE?
New here? We love that for you!
Do you have a first time discount? We sure do, first time is $10!
What do I need to bring? We provide all equipment! Just bring yourself, comfortable workout attire and a water! (Grip socks highly recommended)
How early should I arrive? We recommend arriving at least 10 minutes. early to your first session to fill out any waivers and get settled into the studio.
Where do I park? We are located in a residential area so we have plenty of street parking as well as a parking lot behind our building! Please be mindful of our neighbors and respect the 24 minute parking in front of the liquor store!
CLASSES + THE WORKOUT
Intentional, challenging, addictive. Here's what to expect from our classes.
What's the difference between SCULPT and SCULPT+? SCULPT is our classic "Pilates, Strength, Cardio" Method. SCULPT+ is all of that with the addition of heat!
How long are classes? All of our classes are 45 minutes.
Are classes beginner-friendly? All of our classes are all level!
Can I modify exercises? Of course! Listen to your body, take things at your own pace and let your instructor know of any injuries or restrictions so they can assist in modifications!
BOOKING + POLICIES
The details. So you can focus on showing up.
How do I book a class? Head to the schedule tab to book! OR download our app for easy booking! We are also on Classpass and Gympass!
What is your cancellation policy? Please cancel your reservation 12+ hours in advance if you will not be able to attend. Late cancels will result in a loss of credit and a $5 fee may apply.
What if I'm late? To respect our instructors and other clients, please be mindful of our 5-minute late policy. After 5 minutes, the instructor may not be able to let you in which would result in a "No Show."
What is your NO SHOW policy? No shows will lose their credit and a $10 fee may apply.
MEMBERSHIPS + CLASS PACKS
Flexible options for every lifestyle. Find what works best for you.
What membership options does KAGE offer? KAGE offers monthly membership options for different routines, including 4 classes per month, 8 classes per month, and Unlimited. Memberships are designed for clients who want KAGE to be a consistent part of their routine.
When do my membership credits renew? Membership credits renew each month on your billing date. Your new set of credits becomes available when your membership renews.
Do unused membership credits roll over? No. Monthly membership credits are intended to be used within that billing cycle and do not roll over into the following month.
Can I get a refund for unused credits, memberships, or class packs? KAGE purchases are generally non-refundable. We encourage clients to review the membership or package terms before purchasing and choose the option that best fits their schedule.
Is there a minimum commitment for KAGE memberships? Yes. All KAGE memberships require an initial 3-month commitment. After the initial commitment period, your membership will continue to automatically renew each billing cycle unless canceled in accordance with our cancellation policy.
How do I cancel my membership? To cancel your membership, KAGE requires written notice at least 14 days before your next billing date. Cancellation requests received within 14 days of your upcoming billing date may not take effect until the following billing cycle.
We understand that unexpected circumstances can happen. Any exceptions or special circumstances will be reviewed by KAGE on a case-by-case basis and are not guaranteed.